Broh Consulting Services

Worked with the Office of the Provost to review the basic functions of the Office of the Registrar with a newly established “one-stop-shopping” for the university. A PowerPoint presentation to the Provost summarized the interviews with all members of the office and other administrators that regularly interact with the Registrar. The recommendations resulted in a restructuring of the office that conformed to practices at similar institutions.

Amherst College, Athletics Department 

Chaired a five person External Review Committee that reported to the President and the Dean of the Faculty of the College upon the retirement of the Athletic Director.  The committee interviewed more than 75 people from the community, reviewed more than 500 pages of background documents, deliberated about policy recommendations, and produced a report about organization, communications, and funding to help guide athletics over the next decade.

Boston College, Administrative Review Program

Worked with the Office of Institutional Research, Planning, and Assessment to design, conduct and analyze data from focus groups and web surveys about operations in the offices of budget, institutional diversity, career center, IT systems, housekeeping, and grounds.  The reports were integrated into self studies of each department for strategic planning and oversight by the Executive Vice President.

Consortium on Financing Higher Education

Chaired the Research Advisory Committee, provided staff, and drafted final reports reviewing organization strategic planning related to technology, confidentiality of data sharing, and graduate student initiative.  Presented reports to the Board of Directors composed of presidents from member schools.

Monmouth University Office of the Registrar

Conducted on-site interviews and reviewed background documents about the delivery of services to commuter students from the Office of the Registrar.  The report reviewed several outreach functions of the office with recommendations to the Office of the Provost about the Registrar’s space allocation, hours of operation, staffing, and oversight

Northwestern University

Conducted interviews and office review for the of the offices of admissions, financial aid, student records, and career counseling for the Associate Provost for Enrollment as part of a five-year periodic cycle of administrative reviews.  Recommendations addressed enrollment management, data systems, and reporting relationships.

Rice University, Office of the Registrar

Conducted an audit of the operations and data integrity of the Office of the Registrar during the implementation phase of a new student record system for the Vice President for Enrollment.  The report made recommendations about leadership, staffing, office operations, and scope of work.

Stanford University, Office of Institutional Research and Decision Support

Led a team of three Institutional Researchers in a review of the Institutional Research Functions reporting to the Office of the Provost. The review team conducted more than 20 interviews with senior adminstrators and deans that depend on research and data support services at the university, resulting in several recommendations for reorganization and relocation of the institutional research office.